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Fair Policy Framework

Refund Policy For Digital Network

We maintain a transparent refund process to protect both our clients and delivery teams. Please review the rules below before submitting a request.

Policy Snapshot

Effective Date August 18, 2026
Typical Review Time 3-7 Days
Refund Channel Original Method
  • A refund request may be considered if the service has not started or no deliverable has been shared.
  • If partial work has been completed, only the unfulfilled portion may be eligible for refund review.
  • Custom strategy, consultation, and completed design or development milestones are generally non-refundable.
  • Refund requests should be submitted within 7 days of payment or within 3 days of receiving a deliverable, whichever is earlier.
  • Late requests may still be reviewed in special situations with written justification.
  • Each request is reviewed by our support and delivery team based on service logs and project communication.
  • You may be asked for additional details to verify the request and resolve misunderstandings quickly.
  • A decision is usually communicated within 3 to 7 business days.
  • Approved refunds are sent using the original payment channel when possible.
  • If the original channel is unavailable, an alternative approved account may be used after verification.
  • Processing time depends on payment partner and may take additional banking days.
  • Delay caused by client-side approval, missing files, or communication gaps after project kickoff.
  • Completed strategy calls, ad budget spend, third-party tools, or platform fees already consumed.
  • Requests made after clear acceptance of final or milestone delivery.
  • Before initiating a chargeback, contact us so we can review and resolve the concern directly.
  • Unnotified chargebacks on active projects may lead to account restrictions until the case is closed.

Refund Request Ready?

Submit Details Through Support

Include your payment info, order context, and issue summary so we can review your case quickly and fairly.

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